The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify the conflict situation
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The conflict is identified, defined and recorded in accordance with organisational policies and procedures. Completed |
Evidence:
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Causes of dispute/conflict and harmful behaviour are anticipated and appropriate responses to prevent escalation are implemented. Completed |
Evidence:
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Parties involved in the conflict are identified. Completed |
Evidence:
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Issues of the conflict are identified and analysed. Completed |
Evidence:
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Proceedings to settle the dispute/conflict are instigated with minimal delay in accordance with legislative requirements and organisational procedures. Completed |
Evidence:
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Situations requiring assistance are identified and support is promptly requested. Completed |
Evidence:
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Negotiate resolution
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Conflict is addressed and resolved constructively using strategies that comply with organisational procedures. Completed |
Evidence:
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Negotiation techniques are used to maintain positive interaction and to divert and minimise aggressive behaviour. Completed |
Evidence:
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Effective communication techniques are used to ensure third parties understand the information received. Completed |
Evidence:
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Social and cultural differences are taken into account in the negotiation approach taken. Completed |
Evidence:
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Assistance is requested, as required, for situations that cannot be resolved through negotiation or mutual resolution. Completed |
Evidence:
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An accurate, complete and accessible record of the resolution is kept. Completed |
Evidence:
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Evaluate response
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Effectiveness of response is evaluated and reviewed in accordance with legal requirements and organisational procedures. Completed |
Evidence:
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Systems, records and reporting procedures are followed in accordance with organisational procedures. Completed |
Evidence:
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